Clinical Service Manager Position

Job Description and Person Specification:

Job Title:              Clinical Service Manager

Location:              Swords, Dublin

Reporting to:         Chairperson, Fingal Counselling Service Management Committee


Role Summary:

Fingal Counselling Service is a community based Voluntary Counselling Service providing professional counselling and psychotherapy to the people of the greater Fingal area.

We are recruiting a Clinical manager to coordinate and develop our counselling service. It is essential to have experience of Humanistic Counselling, management skills and working in an organisational setting. The successful candidate will be responsible for client assessments and engaging and supporting counsellors. Liaising with supervisors is an integral part of the role. 

The successful candidate will need to demonstrate high levels of professionalism, leadership and management skills. Close liaison with the Chairperson and the Senior Administrator will be an important part of the work. Some weekend work may be required.

Responsibility and Task Area

Service Management and Development:

  • To manage clinical supervision for self and volunteer counsellors.
  • To ensure that counsellor client work and supervision is in line with IACP requirements.
  • To allocate counsellors to specific supervisors
  • Plan, prepare and facilitate counsellor and supervisor meetings. 
  • To conduct risk assessments and implement risk management plans as appropriate
  • Ensure supervisors reports are submitted and retained in line with Data Protection Acts, 1988-2018 and amending regulations
  • Ensure all counsellors have appropriate up to date accreditation
  • Manage all FCS referrals
  • Maintain accurate and up to date knowledge of community level primary care health and social services including appropriate hospital psychiatric and emergency services, passing on all information to counsellors as needed
  • To attend internal and external meetings as required by Management and providing clinical expertise where necessary

Line Management

  • Responsible for the management of volunteers and processes to deliver a community counselling service.
  • Research suitable counsellor training workshops
  • Lead with tasks associated with yearly intake of graduates
  • Allocate supervisor to each graduate
  • Allocate client work to each graduate
  • Ensure all supervisor reports for graduates are submitted to the external appointee on time
  • Ensure IACP membership for graduate is appropriate and up to date

Service Delivery:

  • To carry out client assessments. 
  • To review the counselling waiting list.
  • To oversee client allocation
  • To ensure safeguarding procedures are adhered to.
  • To ensure the service is delivered in line with IACP guidelines & ethical framework.
  • To liaise with admin support as appropriate.
  • To report to and liaise with the management committee regarding the delivery of the service.
  • To liaise with the Senior Administrator in the set up and maintain appropriate record keeping systems in line with data protection requirements.
  • To ensure service outcomes and outputs are effectively monitored and evaluated and prepare service statistics monthly.
  • To manage counsellor hours as per FCS policy 

Please note this job description is intended to outline the main duties of the post and is subject to review and updating. The job role requires flexibility in terms of delivery. The job role may change as the post and service develops.

Person Specification:


  • Recognised qualification in counselling / psychotherapy
  • Evidence of significant post-qualifying continuous professional development
  • Membership of a professional body
  • Min of 3 years post grad experience


  • Experience of working in an organisational setting
  • Experience of delivering counselling in a voluntary sector
  • Experience of recruiting and managing Volunteers


  • Ability to carry out assessments
  • Ability to assess client’s needs and risks including those with complex issues
  • Ability to manage a counselling service within financial constraints
  • Excellent interpersonal skills and ability to maintain clear boundaries
  • Strong team working ethos and team management skills
  • Ability to communicate effectively with clients, colleagues and management, both verbally and in writing
  • Ability to interpret data to produce reports
  • Good organisation, project management and IT skills

Terms and Conditions related to the Clinical Service Manager

Contract type:               Fixed-term for 12 months (Grant dependent)

Salary:                         €27.50 per hour

Hours:                          Part-time (17 hours per week) with flexibility – some weekend and evening work

The role is subject to receiving satisfactory references and Garda Vetting

A six-month probationary period will apply.

How to apply:

Please send CV together with a covering letter to:

The Chairperson

Fingal Counselling Service

BASE Resource Centre



Co Dublin



Please mark Private and Confidential

Closing date:  11th December 2020  

Counselling Service remains open

Fingal Counselling Service, located in Swords, is open and accepting new clients. 

If you would like to speak to a counsellor please call us on 01 8902596.

We continue to adhere to the Government and HSE guidelines regarding Covid 19. When you contact us to make an appointment you will be advised of the necessary steps to take to ensure your safety and the safety of everyone in the service

Volunteer Counsellor Positions

Working towards accreditation?

Fingal Counselling Service  are now offering volunteering opportunities to counsellors who have already completed their 100 training hours and are working towards accreditation. We invite applications from pre accredited IACP members to join our centre in Swords

We offer day, evening and Saturday appointments to our clients and 3-4 hour slots will be allocated to successful candidates.  There will be a 6 month probationary period and successful candidates will be offered a further 12 months counselling work.

  Fingal Counselling Service will be offering the following benefits; 

  • Supervision for Fingal Counselling Service client work
  • CPD training, induction and peer support
  • Professional insurance
  • Clients will be allocated from our managed waiting list.
  • Counselling rooms and administration support

If you are interested in applying please send;

  • A cover letter outlining your qualifications
  • A current CV
  • The contact details of a referee who can vouch for your work to date

Please post your application to

Denise McDermott

Fingal Counselling Service,

BASE Resource Centre,

Brackenstown Road,


Co. Dublin

 The closing date for receipt of applications is Friday 6th November 2020

 Please contact the office on 8902596 with any queries you may have.

Covid 19

Fingal Counselling Service has re-opened for Face to Face counselling. We are adhering to the Government and HSE guidelines regarding Covid 19. When you contact us to make an appointment you will be advised of the necessary steps to take to ensure your safety and the safety of everyone in the service

New Counsellors Join Fingal Counselling Service

Fingal Counselling Service management are delighted to announce that a new group of counsellors will begin working with the service in January 2019. The induction training for the new counsellors took place on Nov 24th 2018. It was a very successful day and we look forward to working with our colleagues.

Below is a photo of some of the new group

From left to right

Ann Marie Kelly, Miriam Lewis, Breda Brady, Garry Plunkett, Dermot McDonald, Noel Dowling

(missing from the line-up, Tracey McGee, Aoife Doyle, Nikki Hennessy and Olive Talbot)



Thought for the day

Your spiritual guidance for the day 

Give me kind Heaven,

A private station,

A mind serene for contemplation,

Title and profit I resign;

The post of honour shall be be mine.

Brackenstown Adult Scene of Education (BASE) celebrate 30 years

BASE celebrated their 30th anniversary on Friday 19th May with a party in BASE resource centre, Swords. A wonderful night was had by all. Congratulations to all those involved in the celebrations. Pictured below are Eileen McCormack, Mary Forde, Mairead Marron, IMG-20170606-WA0000Denise McDermott, Mary Kenneally from Fingal Counselling Service with Father Paul Thornton


Local funding support for Fingal Counselling Service

Swords and District Lions Club presented Fingal Counselling Service  with a cheque for €1500 towards the running costs of this invaluable service. The Lions Club has been a long-time supporter of Fingal Counselling Service providing us with funding towards training and other projects. Lion President Sean Quigley congratulated the service for their commitment, explaining that suicide prevention programmes, which are part of Fingal Counselling Service’s skill set, are a major service project for Lions Clubs all over Ireland.

Mary Forde, on behalf of the service, thanked the Lions Club for their generous donation and expressed her gratitude for its support over many years.

Photo: The photo shows Swords Lions President Sean Quigley presenting the cheque to Mary Forde FCS. Others include Swords Lions and Fingal Counselling Service membersIMG_0629
L/R John Boylan, Maurice Kealy, Sean Quigley, Denise McDermott, Mary Forde, Conor Igoe and Mary O’Connor

Mental Health and Wellbeing Fare 2017

The Mental Health and Wellbeing Fare took place in the offices of Fingal County Council Swords on Saturday 22nd April 2017.

Fingal Counselling Service was represented by Helen Hughes and Denise McDermott. There were a number of different services represented at the fare including Tusla, The Samaritans, Teenline, and the North Dublin Regional Drug & Alcohol Task Force. The Fare ran along side with the registration for the Cycle Against Suicide and was very well supported.

Pictured with Helen and Denise is the Mayor of Fingal, Cllr Darragh Butler, Darragh O Brien TD.18058010_732577950257715_1985374392737526660_n

Graduation Class of 2016

On Thursday 8th September, the Class of 2016, joined tutors from the Fingal Counselling Service Post Graduate Certificate course in Family Therapy, to celebrate their graduation at BASE Resource Centre, Swords.

The management, staff and volunteers of Fingal Counselling Service extend congratulations to all those who graduated on the day.

Please see some photos from the occasion.

Fingal Counselling Service is a community based voluntary counselling service providing confidential, non-directive counselling. If you would like to attend the service please contact us on 01 8902596 between 10 am and 1 pm Monday to Friday. An answering service is available outside these hours.img_1827 img_1828